Organizational/Workplace Sector


Alumni Highlight l Careers l Elective Courses l Internships l Final Project l Faculty Highlight

This area covers economic sectors and institutional contexts, including corporate, nonprofit, health care, education, and government. It is suited to various roles, both internal employee-based and external consultancy, that provide mediation, negotiation, facilitation, training, ombuds services, and conflict management system design. Work in this sector can include HR, risk management, and management roles generally.

Alumni Highlight 

Kouang Chan, CRES/JD '15

Director & Student Ombudsperson

University of Texas (Austin, TX)

Kouang Chan

Kouang assists students in navigating university structure and policies. He provides systemic policy and procedure feedback to the office of the president and conducts campus workshops and presentations on negotiation, communication, and conflict management.

“The CRES program provided an opportunity to explore other areas of the field I would never have imagined such as consulting, facilitation, nonprofit, community organizing—ultimately leading me to my current position.”


  • Conflict Management Specialist Homeland Security, Transportation Security 
  • Administration, Washington DC.
  • Deputy Ombudsman, King County, Seattle, WA.
  • Long Term Care Ombudsman, Legal Aid of Western Ohio, Toledo, OH.
  • Ombudsman/Mediator, Kaiser Permanente, San Francisco, CA.
  • Equal Employment Opportunity Investigator/Mediator, Virginia Attorney General’s Office, Richmond, VA.
  • Equal Opportunity Officer, USAID, Washington DC.

Elective Course Ideas

CRES 631 – Managing Conflicts in Organizations

LAW 610 – Nonprofit Clinic

LAW 742 – Leadership Practices

MGMT 607 –Organizational Theory/Strategy

MGMT 612 – Managing Individuals and Organizations

MGMT 615 – Leadership

PPPM 525 – Project Management

PPPM 548 – Collaboration

PPPM 552 – Public Participation in Diverse Communities

PSY 557 – Group Dynamics

SOC 547 – Issues in Sociology of Organizations


Internship Ideas

  • City of Eugene’s Human Rights & Neighborhood Involvement Office
  • Los Alamos National Laboratories
  • Sports Conflict Institute
  • Swanson Group
  • UN Ombudsman and Mediation Services
  • UO Ombuds Program
  • UO Safety and Risk Services

Previous Final Projects

Effectual Practices for Ombuds, Public Engagement, and Organizational Conflict

Exploring Leadership Culture within Nonprofit Organizations

Integrative Business Entrepreneurship

Organizational Leadership and Conflict Management

Organizational Ombuds

R.E.S.P.E.C.T. Find Out What It Means for Cheese: An Organizational Assessment of Cheese Mongers of Santa Fe

Socially Responsible Investing: Peacebuilding Strategy for Realigning Business with Societal Interests

Title IX, The Clery Act and the University Ombudsman Practice: What is an Ombudsman to Do?

Working Between the Lines Implementing a Conflict Management System Within a Hospital: A Mediator Empowered by the System


Faculty Highlight

Clare Fowler

Pro Tem Instructor

Clare Fowler

Professor Fowler teaches Managing Conflicts in Organzations and an undergraduate courses, Introduction to Conflict Resolution, for the CRES Program. Her academic interests include organizational leadership, dispute resolution, workplace disputes, mediation, training, spirituality and ADRganiza.

Clare mediates and trains, focusing on workplace disputes. She has taught conflict resolution in the Undergrad program and has worked for CRES as the career advisor and for the Pepperdine University Dispute Resolution Department. Clare currently serves as Managing Editor at and as Director of Caseload Manager. 

Clare received her Doctorate on designing dispute resolution systems for small businesses from Pepperdine University Graduate School of Education/Organizational Leadership and her Master's of Dispute Resolution from the Straus Institute for Dispute Resolution at the Pepperdine University School of Law.  Her dissertation was a phenomenological study of Workplace disputes. Her current book project is a guidebook for HR directors dealing with high conflict employees.